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Integrating Compliance and Quality Recording

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Compliance Regulations

In order to meet governmental regulations, risk management, and liability requirements, many financial organisations require call recording for compliance. MynaVoice products supports many compliance call recording guidelines by using the latest technology that adhere to those guidelines.

This is an overview of regulation and law that is relevant for call recording.

PCI DSS Compliance		Call Recording Regulations
The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.  PCI Security Standards		The Financial Services Authority (FSA) is the regulator of the financial services industry in the UK. All FSA-regulated firms need to comply with FSA regualuations.  FSA Website   Press Release on Call Recording   Regulation Document on Call Recording   Requirements for Mortagage Arrears

 

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