Call Centers
Solutions for the ever changing requirements of contact center environments
The true test of any contact center is its ability to develop and maintain customer loyalty and satisfaction while driving its profi tability. Delivering superior customer service depends largely on valid agents and the right set of tools to regularly monitor and support the improvement of the agents’ performance. MynaVoice solutions and applications helps contact centers to advance the quality management of their team while delivering rapid ROI.
|
|
Voice Recording The MynaVoice Pro and MynaVoice Myracle |
|
Data Capture Engine The MynaVoice data centre engine powers the applications, providing the customer with a strong suite of tools that help managers and supervisors to be in the driving seats of their contact center at all times. |
Applications A complete range of value added applications has been developed and selected to complement the MynaVoice Recording Solutions such as Quality monitoring (Evaluation), Business analytics and Work Force Management. |
|
|
Quality monitoring The MynaVoice Evaluation application is a value-added quality and effi ciency monitoring solution which is extremely intuitive and user-friendly. The system combines call and screen recording with an evaluation function in a single integrated solution, so agents can constantly improve their performance and delivery focusing on the area where it has been identifi ed they need it the most. |
Business analytics Combinations of applications, such as speech analytics, automated customer survey and quality monitoring, provide valuable help not only to assess the health of the business, but also to identify the areas where performance is not how it should be and where efforts should we be made to improve. |
|
PCI DSS Compliant MynaVoice recording solutions are designed to meet security requirements of the Payment Card Industry Data Security Standards (PCI DSS), with standard features for secure storage and data access. |
 |
