Alcatel-Lucent
Build Dynamic Enterprises
CyberTech Recording Solutions can be integrated via CTI with the Alcatel-Lucent OmniPCX Enterprise systems. This CTI-based connectivity facilitates Alcatel-Lucent passive CTI Recording via CSTA and tapping cards and Alcatel-Lucent active CTI Recording via a DR-Link PCM/2.
Recording methods
The active CTI recording method uses the DR-Link PCM/2 to do the following:
- Detect call activity of the recording targets
- Control which calls are recorded, by duplicating the audio streams to the Alcatel PCM/2 link
The passive CTI recording method also uses the CSTA link to detect call activity, and audio is captured using a passive tap at either a trunk or phone. For passive recording, two recording methods are supported:
- Passive CTI Set Side Recording
- Passive CTI Trunk Side Recording
Call data is transferred to the CTI server via the Alcatel-Lucent TSAPI Premium Server. In case of Passive Trunk Side Recording the audio is recorded from trunks by means of an E1 Tapping card. The Passive CTI Trunk Side recording is supported independent of the phone type used (provided that this phone type is supported). In case of Passive Set Side Recording the audio is recorded from telephone sets by means of parallel analogue or digital tapping cards, and captured on the applicable CyberTech Core Server or Satellite.
CyberTech Pro Trunk OXE (Certificate)
Passive CTI Set Side recording supports all analogue phone types and the Alcatel-Lucent digital extensions supported by CyberTech, see
